Privacy policy

  /  Privacy policy

In compliance with the Federal Law for the Protection of Personal Data held by Individuals and their Regulations (hereinafter the Law) and in order to in order to ensure the protection and privacy of personal data, as well as regulate access, rectification, cancellation and opposition of the management of personal data, Fomento e Investigation Integral, SC Fomento e Investigación Integral, S.C. communicates this notice.

Responsible

Fomento e Investigación Integral, S.C. (Hereinafter 'the Responsible'), located at Av. Morones Prieto no. 791 Local 14, Centro, San Pedro Garza García, C.P. 66230, Monterrey, Nuevo León, is responsible for protecting the confidentiality of personal data and sensitive personal data of the people participating in the sections and resources of the Information Technology Support Services, as well as guaranteeing their privacy and their right to self-information, when they are received through the website https://soporteti.org/ or manually.

The exercise of the rights of access, rectification, cancellation, opposition, limitation of use or revocation of consent, may be requested in writing to the email ssti@serviciosrc.org

Privacy Policy

This Notice is intended to ensure the privacy of data provided by the people participating in the sections and resources of Information Technology Support Services in general, in order to link with the services provided in this Institution.

When providing your personal data, the owner agrees to its treatment, as this term is understood in section XVIII of article 3 of the Law. If the owner does not agree, he should not provide any information.

Purposes

The Responsible can collect personal data with some of the following purposes:

  • Support in the provision of personal services offered through the Information Technology Support Services page.
  • Make available to the holder the necessary tools to carry out the activities related to Information Technology Support Services.
  • Provide tools that can help with professional and personal training.
  • Send emails with information and IT services to end users of Information Technology Support Services.
  • Conduct surveys and promotions.
  • Improve the website.
  • Contact the owner and update their data.

Personal Data

The following personal data, sensitive personal data and financial personal data may be processed, which are presented in a non-limiting way:
a) Identification data: full name, age, date and place of birth, gender, marital status, address, nationality, email.

b) All personal data will be processed under strict security measures, guaranteeing their confidentiality.

c) Personal data will not be sold, exchanged, transferred or provided to third parties without the consent of the owner.

Principles

The Responsible observes the principles of confidentiality, legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in the protection of personal data.

Data transfer

The Person Responsible may make national or international transfers of data without the consent of the holder in the cases provided for in the Law and in its Regulations. You may also transfer data to service providers for compliance with agreed contractual obligations.

Third parties and entities receiving personal data, will assume the same obligations and / or responsibilities that the Responsible has assumed with the holder in this Notice.

The holder of personal data accepts that your personal data could be transferred in the terms described in the Law, its Regulations and this Notice of Privacy.

Options and means to limit the use or disclosure of personal data

The processing of your personal data will be what is necessary, appropriate and relevant in relation to the purposes set forth in this Privacy Notice.

The Responsible has the security, administrative, technical and physical measures necessary and sufficient to protect your personal data against damage, loss, alteration, destruction, use, access or unauthorized treatment.

Personal data are safeguarded in databases and computer equipment that have the necessary security to prevent information leakage. Physical and logical access controls, environmental controls, intrusion protection systems (IPS, Firewall), anti-virus protection tools and web filtering are some of the tools used to maintain data security.

If the holder wishes to request the limitation of the use or disclosure of their personal data can request in writing to the email ssti@serviciosrc.org

Rights of the holders of personal data

Any holder or, as the case may be, his / her legal representative, may exercise the rights of access, rectification, cancellation and opposition to his / her personal data, and the Responsible shall provide the means to allow a timely exercise of their rights. The exercise of rights of access, rectification, cancellation, opposition, limitation of use or revocation of consent. Any additional services can be requested in writing at ssti@serviciosrc.org

Likewise, the owners of said data, may whenever they wish to request changes of the information provided by sending an email to ssti@serviciosrc.org.

Procedure for the Exercise of Rights

The request, in writing via e-mail, for access, rectification, cancellation, opposition, limitation of use or revocation of consent, which must contain and accompany the following:

  1. The name of the holder and address or other means to communicate the response to your request,
  2. The documents proving his identity or, as the case may be, the legal representation of the holder,
  3. The clear and precise description of the personal data in respect of which it is sought to exercise any of the aforementioned rights, and
  4. Any other element or document that facilitates the location of personal data.
  5. In the case of requests for rectification, the holder must indicate the modifications to be made and provide the documentation that supports his request

The Responsible Party shall notify the holder, within twenty working days from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted in order that, if it is appropriate, it becomes effective within fifteen Business days following the date on which the reply is communicated. The aforementioned periods may be extended once only for an equal period, provided that the circumstances of the case so warrant.


Access

The right of access to information shall be deemed to be fulfilled when the personal data is made available to the holder.


Revocation

The owner of the personal data may revoke his consent for the processing of personal data at any time, and must send a request in writing to the email ssti@serviciosrc.org

Within the following twenty working days from the date on which the request for revocation was received, the Responsible Party shall inform the holder of the merits or unreasonableness of the request and if it proceed, it will be effective within the fifteen working days following the date on which the reply is sent to the email that the owner provides.

Changes to this Notice
The Responsible reserves the right to make modifications or updates to this privacy notice at any time, in order to take care of new legislation or case law, internal policies, new requirements for the provision or offer of the offered services. These modifications will be available through the website  https://soporteti.org/.

General Consent

If this Notice of Privacy and its modifications have been made available to the Holder, either personally or through the website or other means, and not having immediately expressed any opposition, it will be understood that the owner has tacitly consented to the processing of his data.

If the owner provided his data verbally, in writing, by electronic, optical or any other technology, or by unequivocal signs - such as clicking on 'Register'-, it will be understood that he has given his express consent.


Express consent

In accordance with the applicable articles of the Federal Law for the Protection of Personal Data held by Individuals, by means of the present:

i. The owner acknowledges that he has read this Privacy Notice and understood its scope;

ii. The owner grants his express consent to the processing of his personal data, sensitive personal data and financial personal data for the purposes established in this Privacy Notice; and

iii. The holder accepts that the Responsible person can transfer their personal data to third parties other than the person in charge.

This express consent can be documented through autograph signature, electronic signature or any authentication mechanism.

First published: May 16, 2017
Last modified: May 16, 2017